The quality policy refers to the following principles governing the activity of Lappeenranta University of Technology:
- the university’s activities and management are based on continuous assessment and development
- the university fulfils its mission in ways that promote the well-being of the staff and students
- the university maintains a quality management system which ensures that the university is able to operate in a reliable, ethical, efficient and quality-oriented way, taking the needs of customers and other stakeholders into consideration.
The quality management system of Lappeenranta University of Technology passed the audit process of The Finnish Higher Education Evaluation Council, FINHEEC on 2009. The audit is valid for six years, from March 2009 to March 2015.
FINHEEC is a full member of ENQA (European Association for Quality Assurance in Higher Education) and it follows ENQAs principles and guidelines.
The key aim in the quality management and development at Lappeenranta University of Technology is to incorporate quality management into the normal activity of the university, with the underlying idea of continuous improvement in accordance with the Deming cycle (see Figure). The university’s quality management system covers the entire range of education provided by the university, research, societal and regional interaction, and support services.
The university’s quality management system is described in the main quality manual and subordinate quality manuals of faculties and other organisational units.