Dissertation: Empirical Studies On The Adoption And Implementation Of ERP In SMEs In Developing Countries
Enterprise resource planning (ERP) helps organizations to centralize their activities and to have a single integrated application throughout an organization. It was originally developed for large organizations, But now companies of all sizes, are implementing it, including small and medium-sized enterprises (SMEs). Systems developed in one context cannot be universal. Therefore concerns of organizations of different sizes have to be understood. Therefore we decided to observe the motivations, the activities and the challengesof SMEs when adopting ERP in order to be able to suggest solutions that will ensure successful ERP implementations. The study found that some vendors' representatives in developing countries lack knowledge of the systems and thus the products have been misrepresented. In addition, due to the absence of first-hand vendors, there is lack of training in many developing countries, which leads to lack of motivation and user resistance to using the system. The study also found that there is a gap between built-in capacity and the system requirements, and the organizations realities and suggests that shortlisted vendors must always be required to demonstrate their ERP systems using the client's dataset. Furthermore, ERP vendors need to consider partnering with local IT companies to provide training locally. The dissertation is significant for practitioners such as the owners and managers of SMEs that plan to implement ERP, as well as ERP vendors that would like to implement their systems in developing countries.
Information about the dissertation
Victoria Hasheela-Mufeti, Master of Science in Business Informatics, will defend her doctoral dissertation at LUT on the 25th May 2018 at noon, in the Auditorium of the Student Union House. Her dissertation is titled Empirical studies on the adoption and implementation of ERP in SMEs in developing countries (Empiirisiä tutkimuksia toiminnanohjausjärjestelmistä kehittyvien maiden PK-yrityksissä). Associate Professor Devinder Thapa, University of Agder, Norway will act as opponent. Professor Kari Smolander of LUT will act as custos.
The dissertation has been published in the Acta Universitatis Lappeenrantaensis research series number 795 of the university. ISBN 978-952-335-222-3, ISBN 978-952-335-223-0 (PDF), ISSN 1456-4491. The electronic version can be found from LUTPub-database http://urn.fi/URN:ISBN:978-952-335-223-0. A printed version of the dissertation may be purchased from the Aalef bookstore, tel. +358 44 744 5511, or at firstname.lastname@example.org or online from the LUT Shop: https://lutshop.lut.fi/.