Characteristics of Customer Value Creation in Digital Services | 2017 Publication type A1 Journal article (refereed), original research Author(s) Saunila Minna, Rantala Tero, Ukko Juhani Strategy and Management Business, Management and Accounting (miscellaneous) Management of Technology and Innovation Management Information Systems
Digitalization and human capabilities in attaining higher performance | 2017 Publication type A4 Conference proceedings Author(s) Nasiri Mina, Ukko Juhani, Saunila Minna, Rantala Tero, Rantanen Hannu Strategy and Management Business, Management and Accounting (miscellaneous) Management of Technology and Innovation Management Information Systems LUT Business School
Digital service capabilities in B2B value creation | 2017 Publication type A4 Conference proceedings Author(s) Sore Sariseelia, Saunila Minna, Ukko Juhani Strategy and Management Business, Management and Accounting (miscellaneous) Management of Technology and Innovation Management Information Systems
The value of human interaction in service channels | 2017 Publication type A1 Journal article (refereed), original research Author(s) Immonen Mika, Sintonen Sanna, Jouni Koivuniemi Tourism, Leisure and Hospitality Management Marketing Business, Management and Accounting (miscellaneous) Management of Technology and Innovation Management Information Systems LUT Business School
