Industrial maintenance services in a renewing business network. Identify, model and manage value of maintenance services.


Project funding
Tekes, LUT, Sulzer Pumps Finland Oy, Outotec Oyj, Nordkalk Oy Ab, Maintpartner Oy, Foster Wheeler Energia Oy, Fortum Power and Heat Oy

Project period
1.9.2012 – 30.08.2015

Project description

Amidst increasing competition and productivity requirements, maintenance outsourcings, and outside service companies one of the main challenges in modern maintenance is to develop novel concepts and tools to maximize the value creation in a networked environment. Maintenance is no longer a function of a single department, or even a single organization. New decision-making situations have arisen from the maintenance network development, and they call for transparent cost awareness, value management and life-cycle assessment. Research project MaiSeMa (Maintenance Services Management) addressed the challenges described above.

Researchers conducted a survey to Finnish industrial maintenance experts to identify the main elements behind maintenance services. Interviews and workshops were used to study the business models and service offerings in maintenance, as well as performance measurement in maintenance networks. The research was conducted in close collaboration with two Finnish maintenance networks representing mining and energy industries. The main results are a collection of tools and methods to understand, measure, model and manage the value of maintenance.

The project focused on companies operating in a network context, but the tools can also be adopted in individual companies either buying or selling maintenance services or organizing their own in-house maintenance.

Project goals

MaiSeMa's main objective was to find out how the value of maintenance services can be identified and demonstrated to each of the partners in a typical maintenance network (including a customer, a maintenance service provider and an equipment provider).


Other staff

Researchers (LUT): Tiina Sinkkonen, Leena Tynninen, Olli Pekkarinen, Juhani Ukko, Sanna Pekkola, Minna Saunila, Maaren Ali-Marttila, Antti Ylä-Kujala


Sinkkonen, T. (2015) Item-level life-cycle model for maintenance networks – from cost to additional value. Doctoral thesis. LUT

Ali-Marttila, M. (2017) Towards successful maintenance service networks - capturing different value creation strategies. Doctoral thesis. LUT


Collaboration with participating companies,

  • Astepa
  • Fortum Power and Heat Oy
  • Foster Wheeler Energia Oy
  • Maintpartner Oy
  • Nordkalk Oy Ab
  • Outotec Oyj
  • Sulzer Pumps Finland Oy

International research collaboration with

  • Luleå University of Technology
  • University of Sunderland,
  • and University of Stavanger.

Other partners,

  • the Finnish maintenance society Promaint ry
  • and Vattenfall in Sweden